our refund policy is 14 days. unfortunately we can’t offer you a refund or exchange after this period. to be eligible for a return, your item must be unused and in the same condition that you received it. please also note that items must be returned with all of the tags intact and with the dispatch note you received enclosed.

to return an item, email

once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
next contact your bank. there is often some processing time before a refund is posted. if you’ve done all of this and you still have not received your refund yet, please contact us at

in the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose.

you also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order.

your statutory rights are not affected by our returns policy